Clarkston Transmissions

Reviews about Clarkston Transmissions

• James Wallace

  Sep, 30 2018
  ★ ★ ★ ★ ☆
  I'm not sure if this business name will change or not because Clarkston Transmission is under new ownership as of late October, 2016. This location was bought by the owner of a Cottman Transmission location in Flint. I went there on what (I believe) was the second day of new ownership for a trans fluid and filter change after scheduling an appointment. The first thing the technician did was take my vehicle for a test drive. I can understand why this is done (to document any problems before service so that someone can't complain about a problem after service and blame Clarkston Trans.). I was a little shocked to see the technician accelerate rather quickly onto Dixie Highway in my vehicle... with his arm hanging out the window!!! After returning, he began to work on my vehicle. After about 30 minutes of work, the tech comes in to the office and asks the (new) owner to come into the shop for a second. This startled me a bit. The owner came back in and politely apologized to me about the fact that they did not have the replacement gasket for my transmission pan, and that they would need to buy one from somewhere else. I'm not sure where they went, but the tech returned about a half hour later and continued to work. After another 45 minutes, the tech said my service was completed. I went to pay (a price the owner and I agreed on over the phone) with a credit card. The owner told me they did not have a working credit card machine. Instead, he called it in to his other shop and ran the transaction over the phone with his other shop (he explained he bought the shop a couple days ago and wasn't set up yet). This did not sit right with me. He also did not have a printer set up, so he asked if he could send me a picture of the receipt through a text message. I agreed. After about 20 minutes, I left.
  
  Though this was not the experience I was hoping for, the service they performed was good. I checked under my vehicle for about a week to see if there were any leaks. A couple days ago (this being a month after the original service) I checked the dipstick and noticed the fluid was completely full and very clean. I was very pleased to see that. No errors came from the charge on my credit card, either, so I was also happy to see that.
  
  I'm sure that the owner has these kinks worked out by now, and that this is a good place to have simple maintenance done. I can't speak for major repairs, though. I would suggest calling ahead and making an appointment, and asking to make sure that they have all of the necessary parts in stock to complete your service.
• Peter Davidson

  Apr, 10 2018
  ★ ★ ★ ★ ★
  I called Clarkston Transmission when I thought it had gone finally. They could have easily lied to me, but were honest and told me it was the Drive Axle. Now what I thought was my transmission going seems to have mainly been from that instead and I got away with only spending about a third of what a transmission would have cost. I will definitely go to them again and recommend them at everyone.

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